Warranty/Maintenance policy

In order to protect our customers’ interests in the best way, we are now providing warranty policy, careful maintenance, and applying to all buyers and users of our products.

Objects supported by warranty/maintenance policy

  • All customers who purchase and use our products will be guaranteed and maintained as committed.
  • However, for those who purchase products or use services but are not covered by warranty, maintenance, this policy will not be supported.

Time of warranty/maintenance

  • We only provide warranty, maintenance within the commitment period which is stated on the warranty card when customers order products. Therefore, to ensure the best interests, customers should check the quality, quantity of goods, as well as feedback, notify us immediately when detect any errors related to the product.
  • We do not provide warranty, maintenance for cases that are out of the warranty, maintenance period as committed from the beginning.
  • • We provide warranty, maintenance for the product for a certain period of time: 3 months, 6 months, 12 months and permanently for each different item. Therefore, when buying goods, customers should learn warranty policy, warranty period thoroughly for each type of product.

Content of warranty/maintenance policy

  • We are committed to providing customers with warranty, maintenance policy with quality assurance and the highest level of credibility.
  • In the event that the product provided by us is faulty, damaged or broken, we will repair it for free.
  • • Customers who have demand of using the warranty service, can bring the product directly to our facility, or contact us for assistance.

For more information about warranty, maintenance policy, customers please visit the website https://natra.com.vn/